Gone are the days when texting or calling during festivals like Christmas & New Year used to swipe all your mobile balance despite having free or concessional SMS or calls in your mobile account with Telecom Operators observing these days as Blackout days. Blackout days refers to the festive days like Christmas, New Year and other major festivals when the...
In today’s competitive telecommunications market, there is no room for poor call quality, or low answer-seizure ratios (ASR), average call durations (ACD) or post dialing delays (PPD). These types of issues can lead to negative ratings and high customer churn rates. Is your business experiencing these problems? If so, there is a new solution that can help. BridgeVoice, a global...
India is the third-largest economy in the world, in terms of purchasing power parity (PPP). Hence the recent announcement by its Prime Minister about the demonetization of Rs. 500 and 1000 notes sent shock waves and left experts speculating. This is not the first time that a country has walked the demonetization path. Several countries across the world have tried...
For the last 20 years, the telecom industry has seen tremendous growth and is drinking from dependable & bankable revenue streams. However, as technology has evolved, it has created a situation for the telecom industry, where it is presented with new challenges and disruptive technologies. Just like Uber Technologies Inc. has disrupted transport, and Airbnb™ has caused disruption in the...
As VoIP becomes an increasingly popular choice for both business and personal communications, the wholesale market is growing more competitive and complex by the minute. For carriers, choosing the right partner for VoIP termination services is a critical decision that determines the overall success of their organization, affecting everything from profit margins to customer satisfaction. While capacity and quality of...
I’ve something new and exciting to share this time. Most of you reading my blog are aware of the Carrier business and eagerly waiting for some breakthrough technology that can change the way we deal in carrier business. Today automation and convergence are the buzzwords, and this is the direction in which everyone is looking, as we wait for that...
According to research by Statista, VoIP usage grew from 147 petabytes of data in 2011 to 156 in 2015, and that number is only projected to increase. As the need for VoIP services proliferates across multiple industries, VoIP service providers and carriers require a new way to conduct business. One that can offer access to an expanding market and provide...
Globalization of business, the emergence of workforce mobility, and the advancement of Cloud computing have all played key roles in transforming traditional communications, giving rise to a host of new technology advancements that have changed the way individuals connect and interact. One of these advancements set to become increasingly popular in the coming years is conferencing, which includes conference calls,...
Increased availability and accessibility of the cloud is driving the steady adoption of hosted Internet Protocol (IP) telephony and Unified Communications and Collaboration (UC & C) services such as cloud-based IP Private Branch Exchange, or cloud IP PBX.Frost & Sullivan estimates that the installed user base is expanding at about 25 to 30 percent year-over-year.The convergence of these technologies means...
MFS’ bastion of disruption has been built on two key principles of “Moving currency electronic” and “multi-channel”. MFS, in essence, is a “middleman” that doesn’t own anything – it simply facilitates convenient access to fundamental monetary services and range of Value added services through its multi-channel APIs with core peripheral systems viz. CBS, Remittance hub, merchant systems, IN platform and...
