U.S. telecom industry spending is projected to reach $1.4 Trillion USD and global telecom spending will reach $5.6 Trillion USD in 2015, according to Plunkett Research. Worldwide, the VoIP service market alone reached nearly $70 Billion USD in 2014, fueled largely by growth in business VoIP services, according to Infonetics Research. Business voice services are the driving force within the...
During a discussion with one of my friends,I was left wondering how things have evolved radically for Enterprise communication, from desk landline phones to Mobile App based calling. Now, one can have features like presence, file sharing, messaging, video calling, auto attendant and much more at their disposal, anywhere. Many enterprises still communicate in the old school way, tying employees...
Wholesale voice business and the disputes associated with it go hand in hand. Higher the volume of business, higher are the disputes. These disputes if not handled properly can eat up the bottom-line of a carrier very soon. Let me illustrate with a real-life example: “Carrier A used to send huge volume of traffic to other carriers (mostly operators) for...
Unified Communications and Collaboration (UC & C) is the integration of real-time applications such as video presence, IM, email, voice mail, fax, video conferencing, web collaboration and CRM. Through the integration of all of the various forms of workplace communication, UC&C provides for a number of operational advantages for both large enterprise and SMBs alike. Through the enabling of multiple...
Agility, automation and enhanced operational efficiency are key to succeeding in the competitive and dynamic telecommunications marketplace. With billing, rating, routing, finance,deal, dispute and regulatory compliance, today’s telecom operators and carriers must juggle many moving parts when it comes to their wholesale business. The challenge of managing interconnections with multiple customers, vendors and fellow carriers is further compounded by disparate...
Internet has become by far the most acceptable mode of communication for mankind, helping them to be connected with the world outside. Internet is now the elementary need for any business along with having a state-of-the-art communication system. Businesses these days are migrating to IP based communication where they can use the existing LAN setup rather than invest and maintain...
According to a report “The future of International Wholesale” by Hot Telecom, the international wholesale traffic is steadily shifting from the larger operators/carrier to the smaller ones. Much of the wholesale traffic carried across the world today is through these smaller Tier 2/3 carriers/aggregators, and poised to grow further. These carriers/aggregators have the advantage of local presence, which in turn...
VoIP (Voice Over Internet Protocol) is one emerging area of business that helps young and ambitious entrepreneurs to prove their mettle and get you rolling in no time. These entrepreneurs enter with a vision to create their name and of course a bag full of money. Unfortunately most of them fail – According to Bloomberg, “8 out of 10 entrepreneurs...
Communication industry today has changed drastically with the evolution of Internet Protocol (IP) and its biggest impact can be seen in the altered way of communication adopted by Enterprises. Before advent of IP, enterprise communication was limited to voice intercommunication (intercom) using copper wires laid within office premises, and communication to outside world was depended on TDM trunks i.e. PSTN,...
A colossal shift in mobility space is in the offing; with the marrying together of messaging and commerce, former being the proven veteran of the telecom industry, while latter a new entrant, grabbing routine attention at telecom and financial innovation forums. Read this for example – a third of facebook users will be able to order food, buy products and...
