The rising number of subscribers and the emergence of multi-play services have led to stiff competition in the telecom industry. As a result, Telecom operators must deploy innovative revenue management solutions that support accurate billing, rating, routing, and roaming processes to stay ahead of the game. For example, the best roaming solutions would process and distribute roaming CDRs for operators...
VoIP, or Voice over Internet Protocol, is used by high-performing customer support teams to improve training, increase operational efficiency, communicate more effectively, and boost customer engagement. Customer support executives are equipped with the tools they need to deliver excellent customer experience by integrating VoIP with business CRM and other digital platforms. Customer expectations are growing as the world is increasingly...
What are VoIP Systems? A system or collection of standards for delivering phone calls and other voice communications over the Internet is known as Voice over Internet Protocol (VoIP). Instead of using the Public Switched Telephone Network's typical circuit transmissions, this is achieved by delivering voice data in packets over IP (PSTN). Using VoIP, which converts analog signals into digital signals...
While 4G has a peak speed of 1gbps, 5G has a peak speed of 20gbps. With a much lower latency rate that promises to boost the performance of applications along with the overall digital experience, 5G seems like a potential start to a new world of telecommunication. While other generations focused on connectivity, 5G takes connectivity to another level by...
The beginning of the 5G era being a catalyst, 2022 presented many challenges and opportunities to the telecommunications industry as dynamic regulations, technological advancements, and a competitive environment. The growing importance of 5G, IoT, decentralized broadband infrastructure, big data, and cybersecurity is transforming the face of telecom services, e.g. hyper-personalized marketing campaigns through AI-led enterprise messaging solutions. Mobile network operators...
The communications industry is mainly driven by technological progress, whether AI-first VoIP services or MVNOs (Mobile Virtual Network Operators), enabling a hyper-connected digital world. The enhanced IoT ecosystem, 5G technology, and machine-to-machine systems present new opportunities for MVNOs, especially outside megalopolises where traditional operators couldn’t reach. Evolving business models allow a wide range of industries and new players to enter...
Unfortunately, the variety of telecom fraud practices aiming to exploit networks and users has expanded along with the technologies underpinning smartphones. Telecom fraud is not new, but it has become more prevalent in recent years. It should come as no surprise that fraudsters are growing more adept at taking advantage of network operators and customers as fraudulent behavior in the...
Fast-growing internet speed, network capacity, and technology have forced companies to migrate from traditional telephone systems to VoIP (Voice over Internet Protocol) phone systems. Communication service providers (CSPs), including wholesale VoIP call termination providers, must monitor and manage traffic constantly to ensure excellent quality of service (QoS). Switching technology is a crucial aspect of network design that influences traffic management...
As businesses are switching from landlines to Voice over Internet Protocol (VoIP) systems, every business’s communications toolkit offers integrated VoIP messaging services. After VoIP phone calls were used as leverage in transforming businesses, VoIP texting is next in line to help revamp A2P messaging for better communication strategies. Nearly half of businesses have implemented enterprise SMS into their communication strategy....
Routing plays a crucial role in wholesale VoIP termination. Different types of routing are the pre-defined sets of rules available in a specialized software called a routing engine. The method of routing selected can significantly impact the profitability and efficiency of any VoIP business. The market size of wholesale carrier exchange for voice is to grow from $23,139.03 million in...
