UCaaS vs CPaaS: Which is the Best for Your Business?

Times have changed and so has the technology. Mobile technology gained prominence particularly in the 90s when companies like Nokia, Motorola entered the homes and changed the scenes thereafter paving way for more advanced technologies.
Owing to the growing work from home concept, enterprises today are moving from ‘on-premises’ to ‘cloud-reliant’ communication offerings. For enterprises, the decision goes deeper down than choosing between on-premises or cloud-reliant, but to make the right choice for their businesses between UCaaS or CPaas.
UCaaS or Unified Communication as a Service, is a blanket communication grid, while CPaaS or Communications Platform as a Service allows building required functionalities through existing technology. Both however emphasize on building a perfect communication stack for enterprises.
UCaaS, in many ways, is a boxed solution with all features built-in. This is especially useful for enterprises that can access a singular platform for phone services, video, call recording, and similar.
CPaaS, on the other hand, acts as an open platform where enterprises can add need-based communication functionalities to utilize 100% of the functions. CPaaS offers ‘a build to suit your needs’ kind of a model with open modules and APIs to configure.
Apart from the above, both these technology solutions offer common advantages like

1. Marketing, communication, customer service, and surveillance cost reduction
2. Increase in effectiveness and accountability
3. Easy Adoption

Building Your Organization’s Communication Stack: UCaaS or CPaaS?

Let’s decode the UCaaS and CPaaS environments to help you determine the right communication stack for your enterprise and what implementing one of the above means.

Implementing Unified Communication as a Service (UCaaS)

Contrary to CPaaS that concentrates heavily on on-premise hardware, UCaaS is more centered on cloud-based services delivered over the internet. UCaaS provides a transformational shift in business communication model. Here are some key aspects that UCaaS comprises of:

1. Shared collaboration tools that would include provisioning and network management
2. Get the flexibility to add or reduce users from the chosen plan
3. Get shared communication infrastructure like data servers or server racks
4. A personalized per-user per-month pricing model that is based on subscription
5. UCaaS is convenient and speedy, and it will enhance the quality of the overall business communication

Implementing Communications Platform as a Service (CPaaS)

Though CPaaS is quite similar to UCaaS, it delivers a different kind of experience. Similar to UCaaS, it is delivered over the cloud, and mostly on a pay-monthly subscription service. However, while UCaaS delivers the entire communication platform to your team, CPaaS allows businesses to develop the solution that is tailored as per their needs. Here is what employing CPaaS comprises of:

1. Offers a complete development framework that can even incorporate software development kits to build specific applications from scratch
2. Because CPaaS is cloud-hosted, businesses do not require on-premises infrastructure, instead, they can benefit from shared data racks and servers
3. Subscribers are required to make payments based on their subscription package – a predetermined amount every month, quarter, or year
4. CPaaS providers remove the hassle of maintaining infrastructure and allow businesses to create powerful tools that focus on scalability

 Employing UCaaS or CPaaS in Your Organization

When it comes to business communication, there is no one size fits all model. Both the models – UCaaS and CPaaS are distinct methods that will do well under varying circumstances. To sum it up, UCaaS is a simpler technology without the need for any extra work, and users can enjoy a plethora of communication features. On the other hand, CPaaS demands a technical developer experience where subscribers will require to plan their own application and decide what features to integrate into their communication model.
If you need a comprehensive communication suit, then you should pick UCaaS and if you want your software developers to build up using your vision and have the resources for it then CPaaS works exceptionally well. It gives the space to focus on AI/ML without worrying about the backend.
The final task is now to choose the right partner who can work on a consultative approach and give the right solution for your enterprise needs.
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Contributor Writer: Harshita is a Content Writer at Panamax. Inc. MBA in HR & Marketing, she found her calling in Content Writing. In a short span of 2 years, she has explored writing in different styles of content like Coffee table books, website content and for media. In her time of leisure, she finds happiness in binge watching classics & practicing yoga.